Navigating the Future of Customer Service

This week's FierceFinance is brought to you by Oracle.   View this message in a Web browser. How do you use customer service as a competitive advantage today? Are you struggling to balance cost and customer satisfaction? The facts: Eighty-six percent of customer service decision-makers say that a good customer experience is a top strategic priority Sixty-three percent say that they want their CX to be the best in their industry Thirteen percent say that they want to be a leader in customer experience across all industries But what’s the reality? Ms. Kate Leggett, Senior Analyst at Forrester Research, has compiled a 20-page document to help you frame your plan for customer service transformation. Kate’s newest report, Navigate the Future of Customer Service, outlines Forrester’s solution for business process executives supporting customer service operations and the key business trends that will unfold over the next five years. This document is designed to help you understand the future of customer service and is our gift to you. Download this complimentary report from Forrester Research, compliments of Oracle!  If you are an employee or official of a government organization, please click here for important ethics information regarding this event.  Copyright © 2012. Oracle and/or its affiliates. All rights reserved.     Contact Us | Legal Notices | Privacy SEV100076875_GCM_TEST Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time. Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.  Want to reach 42,000+ FierceFinance subscribers with your own message? Contact jfordi@fiercemarkets.com or call 202-824-5041.   About this email: In order to receive FierceFinance for free, we ask that you accept an occasional email promotion from our sponsors. We carefully screen each promotion and never sell or give away your personal information. If you do not want to receive these messages, you can unsubscribe entirely from FierceFinance. Click here to unsubscribe. FierceMarkets   1900 L St. NW Suite 400  Washington, DC 20036