New Whitepaper: Monitoring Your Business through the Customer Perspective

This week's FierceFinance is brought to you by Compuware-APM.     As a result of the online business shift, consumers are increasingly turning to online channels for transactions ranging from; checking their account balance to trading stocks, managing their benefit programs and filing taxes. Did you know poor website performance can make or break a valuable customer relationship? Financial institutions are struggling to manage an extended global application delivery chain. In a recent study, customers were asked how they would respond to an online banking application that performed poorly. Thirty percent would be less likely to use additional services from the financial services organization Eighteen percent would tell family, friends or communicate their dissatisfaction via Facebook, a blog or Twitter Thirteen percent would use another financial provider Seven percent would close their accounts Is your organization aware of what customers are experiencing on your website? Read our new white paper now and find out how Compuware APM can help you ensure your customers remain satisfied with your site performance Quick Links: Solutions | View Your Profile � 2012 Compuware Corporation, One Campus Martius, Detroit, MI 48226 Want to reach 43,000+ FierceFinance subscribers with your own message? Contact jfordi@fiercemarkets.com or call 202-824-5041.   About this email: In order to receive FierceFinance for free, we ask that you accept an occasional email promotion from our sponsors. We carefully screen each promotion and never sell or give away your personal information. If you do not want to receive these messages, you can unsubscribe entirely from FierceFinance. Click here to unsubscribe. FierceMarkets   1900 L St. NW Suite 400  Washington, DC 20036